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Privacy Policy

At Simpletrak, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

Last updated: September 2025

1. Who we are

Simpletrak is an AI-assisted Quality, Health & Safety, and Environmental Management platform. We currently operate in New Zealand, Australia, and the United States, and partner with regional experts to serve our customers.

2. Information we collect

  • Account details: name, email, company, region, and role.
  • Usage data: interactions with modules, logs, and system preferences.
  • Support data: information you share through forms, tickets, or demos.
  • Technical data: IP address, browser type, and device information.

3. How we use your information

  • To provide and improve our services.
  • To personalize your experience with the AI wizard and dashboards.
  • To communicate about updates, training, or customer support.
  • To comply with ISO, AS, and other regulatory obligations if required.

4. Sharing your data

We do not sell or rent your data. We only share your information with:

  • Regional partners (NZ, AU, US) who support your implementation.
  • Service providers who help us host, secure, and maintain our platform.
  • Regulatory bodies if legally required.

5. Data security & retention

We implement industry-standard security measures including encryption, access controls, and regular audits. Data is retained only as long as necessary to meet contractual, legal, or operational requirements.

6. Your rights

  • Access and request a copy of your data.
  • Request corrections or updates to your data.
  • Request deletion, subject to legal and contractual limits.
  • Opt out of marketing communications at any time.

7. International data transfers

Because we operate across New Zealand, Australia, and the United States, your data may be transferred across regions. We ensure all transfers comply with local privacy regulations and industry standards.

8. Updates to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the date of last update.

9. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us. We respond within one business day.